Everything you might
want to ask
Paper, sizes, framing, delivery times and what happens after you order — the short answers are all below. If yours is not here, message us on Etsy and we usually reply within a few hours.
Ordering
Can I buy directly on this site?
No — every print is sold through our Etsy shop, ArtsifyPrint. Browse the designs here, then click through to Etsy to choose your size and finish the order. Etsy handles payment, order messages, and buyer protection.
Which payment methods can I use?
Checkout happens on Etsy, which accepts Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, SOFORT bank transfer, iDEAL and Wero, and Etsy gift cards. Your card details go to Etsy — we never see them.
Personalization
How does a custom lyrics print work?
Pick the custom lyrics print you want on Etsy, then add your details in the personalization box when you order. For a lyrics print that is usually the song title and artist, the lyrics you want printed, the line you want highlighted, and your color choice from the numbered options in the listing photos. Each listing tells you exactly which details it needs. Anything else you have in mind, message us before ordering.
Do I see the design before it is printed?
Yes. After you order we send a digital preview through Etsy Messages for your approval. If we do not hear back within 3 days we print the standard layout shown in the listing photos, so your delivery date does not slip.
Can I send a photo for a portrait print?
Yes — pet portraits and couple portraits are made from your photo. Send it as an Etsy message after you order, which keeps it attached to your order. A clear, well-lit photo gives the best result.
Can I change my details after ordering?
Message us as soon as you can. Nothing goes to print until you approve your preview.
Can I ask for a custom size, or a design that is not in the shop?
Yes — message us before ordering and we will tell you what is possible.
The print
What paper do you print on?
High-density 270+ GSM museum-quality matte paper, printed with fade-resistant, high-grade inks. The matte surface holds color and does not glare under a lamp.
What sizes can I order?
Sixteen sizes, from A4 up to A0 and from 8x10 inches up to 30x40 inches. Pick yours from the dropdown on the Etsy listing. Need a size that is not there? Message us.
Do prints come framed?
That is your choice. Leave the print unframed, or choose a ready-to-hang frame in black, oak, or white and it arrives already mounted — solid pine, matte finish, shatter-resistant plexiglass, hanging kit included. The back opens, so you can swap the print later.
How is my print packaged?
Unframed prints are rolled — never folded — in a sturdy protective tube. Framed orders are boxed with protected corners.
Shipping
How long until my order ships?
Every print is made to order and ships within 3-5 business days, with tracking.
How long does delivery take?
Once it is on its way: 2-5 business days in the UK, 3-6 business days in the EU, 4-7 business days in the US. We ship worldwide.
Where do you ship from?
Every order is printed and shipped from the United Kingdom.
Will I pay customs or import duties?
Any customs or duties charges are the buyer’s responsibility, and we cannot control how long customs takes.
Can I track my order?
Yes — tracking is included, and Etsy emails you the number when your order ships.
After delivery
What if my print arrives damaged?
Message us through Etsy with a photo and we will sort it out.
Can I return a print?
Because every print is made to order, we do not accept returns or exchanges. If something is wrong with your order, message us — we will make it right.
Still have a question?
Send us a message — we usually reply within a few hours, and we would rather answer before you order than after.

